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Celebrating Customer Service week – 8th October 2021

Customer Service week is celebrated on the first week of October. Mutomo Hospital values both her internal and external customers and acknowledges the interdependence of these two groups of customers. The highlight of the celebration was the meeting and interaction between patients and staff, and cutting of the cake. We are grateful to our patients …

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Equity Bank donates PPEs to Our Lady of Lourdes Mutomo Hospital – 6th October 2021

As part of CSR, equity bank, led by David Nyamu – director of marketing presented a donation of PPEs to the Board and Management of the hospital. The hospital gratefully appreciates this kind gesture from Equity Bank and looks forward to strengthening its’ partnership with the bank.

Read more Equity Bank donates PPEs to Our Lady of Lourdes Mutomo Hospital – 6th October 2021

Continuing Medical Education (CME) on Newborn Unit (NBU) and Kangaroo Mother Care Unit (KMCU)

Our Lady of Lourdes Mutomo hospital is committed to reducing perinatal and neonatal mortality. One of the recent initiatives that the hospital took was to make a bench mark visit to two centers of excellence – Pumwani Maternity Hospital and AIC Kijabe Mission Hospital. The visits were aimed at getting outstanding practical learning opportunities and …

Read more Continuing Medical Education (CME) on Newborn Unit (NBU) and Kangaroo Mother Care Unit (KMCU)

Effective Customer Service Training

Recently (April 15th - 18th 2019) the hospital staff participated in Effective Customer Service training facilitated by trainers from Mission for Essential Drugs and Supplies (MEDS).  The training focused on equipping staff with skill to manage customers (internal and external) and to create and retain customers. We look forward to making a difference through implementing …

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