Outpatient Services are available 24 hours. Patients are received at the registration desk where they pay a small fee for service. They are then directed to the nurse in the triaging area. The nurse while triaging must be alert to identify the very sick patients and direct them to be seen by the clinicians immediately. In the clinical rooms, history is obtained from the patients or their relatives. This is followed by a thorough physical examination and evaluation of the patients that aids in making a diagnosis. Additional laboratory tests or radiological examinations may be required to make a diagnosis. Once a diagnosis is made, the clinician prescribes treatment and discharges the patient through pharmacy, or the patient is admitted for further care and treatment.
The outpatient department works very closely with the laboratory, radiology and pharmacy. Messages are relayed from one department to the other through the through the Health Information System in use (SmartCare).
Emergency cases are dealt with promptly before they are admitted to the wards or referred for specialized treatment. On average, the number seen in outpatients on a daily basis is 100. The top five causes of morbidity at outpatient level are; Malaria, Hypertension, Diabetes, Upper Respiratory Tract Infections, Amoebiasis.